Keeping a Payroll and HR System Implementation on Track
A well-run implementation depends on more than software. It also depends on having the right people available at the right time.
About The client
ESP Global Services
An award-winning provider of global IT support services with 270 employees wanted to migrate its payroll and HR system to ADP iHCM2.
The project required close coordination across multiple stakeholders to keep the delivery programme moving and to meet deadlines and deliverables.
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How It Went
The Challenge
- Multiple stakeholders needed to be involved across critical phases of the implementation.
- Key personnel had conflicting priorities and busy schedules.
- Project momentum depended on securing the right people at the right time.
- Any gaps in availability could have slowed decisions, workshops, and delivery progress.
How We Did it?
Our Solution
We addressed the challenge with a practical delivery structure focused on visibility, planning, and communication. First, we created a stakeholder map to identify which people were needed at each stage of the project. This gave the team a clear view of ownership and involvement across the lifecycle.
We then scheduled key meetings and workshops well in advance so stakeholders could plan around important milestones. To reduce the risk of disruption, we kept communication regular through email, phone calls, and project management tools, helping everyone stay informed and engaged.
Where schedules changed, we built flexibility into the project plan so the team could adapt without losing control of deadlines or deliverables. This combination of stakeholder mapping, advance scheduling, regular communication, and flexible planning helped keep the implementation on track.
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Technologies & Platforms
- ADP iHCM2
Joint Effort
The Collaboration
Successful delivery depended on close collaboration between the implementation team and the client stakeholders. By staying in regular contact and aligning people to the right project phases, the team created a more structured and cooperative working rhythm throughout the programme.
Work With UsThe Result
Project Outcomes
- Avoided delays and kept the project on track
- Improved collaboration across stakeholders
- Maintained momentum across critical phases
- Supported timely meetings and workshops
- Delivered a high-quality solution aligned to client expectations
- Created a more structured implementation process
FAQ's
About This Project
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