Power Platform Virtual Agents Development Services
We build intelligent chatbots that integrate deeply into your business systems
Power Platform Virtual Agents Development Services
Power Platform Virtual Agents Development Services involve creating, configuring, and integrating AI chatbots using Microsoft Power Virtual Agents. These bots respond to users, trigger workflows, and connect with backend systems. Well-designed virtual agents reduce support load, speed response times, and improve customer or employee experience. For organisations ready to automate conversational interfaces, expert development ensures security, system alignment, and scalable architecture.
Our Expertise in Power Virtual Agents and Conversational AI
We deliver end-to-end Power Virtual Agents development—from design through deployment to support. Our approach blends conversation design, integration knowledge, and bot governance.
We begin with stakeholder workshops and user research to understand user journeys, likely questions, escalation paths and success metrics. Using that, we map out topics, dialogues, fallback flows and user intents. This phase anchors your Power Virtual Agents development UK project in real user needs and avoids scope drift.
We build the bot within Power Virtual Agents: author topics, set trigger phrases, define variables, create branching logic and state management. We also configure fallback paths, error handling and handoff to human agents. The bot is structured for maintainability and extensibility.
Bots are useful when they can fetch or write live data. We integrate Power Virtual Agents with Dynamics 365 (CRM, Customer Service), other databases or APIs via connectors and Power Automate flows. That integration ensures conversations drive real business value.
We refine your bot’s ability to understand user intent with NLU tuning. We model topics, entities, synonyms and training phrases so the conversational agent understands varied user inputs. Continuous iteration improves accuracy over time.
We put your virtual agent through rigorous QA: conversational flow tests, edge case validation, regression across updates, and user acceptance testing. We train your content team or bot authors on best practices to maintain and expand the bot.
We deploy your virtual agent to channels like web chat, Microsoft Teams or apps. We configure telemetry, logging, performance metrics, alerting and dashboards. You need visibility into user sessions, fallback rates, escalations, and satisfaction.
After launch, we monitor bot performance, review conversation logs, update intents, optimize underperforming flows, and extend functionality. Our support includes minor fixes, version control, analytics review and continuous improvement.
Discovery, Design & Architecture
Build, Test, Deploy & Optimize
Frequently Asked Questions
About our HCM Consulting & Implementation Services
Got more questions? Feel free to reach out to us for more details & also get a free consulting session with our experts.
Client Reviews & Testimonials
We have worked with 100+ clients in the past 10+ years of our existance. You can have a look at some of our client reviews
pHRism have supported us for over 10 years and always provided an exceptional service. Muneer & team are incredibly hard working, highly skilled and knowledgeable. Can't recommend them highly enough.
Matthew Green
Head of IT, CVC
Lead the project through each of the various deployment stages with clarity, collaboration and great pace
Louise Moore
Head Of Technology & Operations
Phenomenal customer service! Bespoke reporting requests were always very well-done.
Jonathan Hubble
Head of Human Resources, CVC
PHRism have always delivered with a high level of professionalism coupled with outstanding technical ability.
Gavin Thomas
IT Manager, Apax Partners
Elevate your tech journey with our expert consulting and implementation. Let's transform your CRM and cloud goals into results. Reach out now!
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